download 150x150 Apple finally gives in, two years warranty for consumers in the European UnionApple has updated the warranty policy for all of their products, Europeans will now receive a minimum of two years on all Apple products. The manufacturer previously was only given a limited one-year warranty on products.

The warranty conditions have been changed and these changes can be found on the website of Apple. Products that are purchased on the website of the manufacturer or in stores are now under warranty for two years, as it is required by the EU warranty guidelines. However, the warranty for Apple products that have been purchased elsewhere will not change and they will only be given a limited one-year warranty.

Apple was forced to make these changes, after the Italian court ruled against the company from Cupertino. The court handed out a fine of 900,000 euros because consumers were misled and they have should have received a minimum warranty period of two years, which the company didn’t mention on their site and in stores. In addition, Apple tried to sell customers the AppleCare Protection Plan; this plan increased the warranty period from 1 to 2 years

Various consumer associations were considering steps against Apple’s warranty policy. But these cases will not make it to court: Apple says that the new rule applies to all citizens of the EU.

15 Responses to Apple finally gives in, two years warranty for consumers in the European Union

  1. Basically, and this is not well known, every electronic device sold in the EU has a 2 years warranty from the Retailer. Even if the manufacturer is not giving a two year warranty the retailer is obliged to cover the second year. This is covered by the Directive 1999/44/EC which has been implemented in most (if not all) member countries national legislation.

  2. david
    Apr 02, 2012

    I don’t think this will change a lot… In EC, we now have 2 years to claim for a defect that is present in an Apple product from day one (i.e. Defects present *when* customer takes delivery). So if something breaks after 1 year and 1 day (i.e. after the Apple One-Year Limited Warranty period), we’re stuck unless we can prove the failure is due to a defect present since day one…

  3. Richard
    Apr 02, 2012

    David is correct. How can you prove that an Apple product or any other high tech gizmo had a fault upon reception but didn’t make itself visible until the second year? It’s almost impossible and to honour the warranty, the retailer (Apple itself in the case of its stores) will ask you to prove just that.

    Contracting independent evaluation is costly, difficult to find and would probably be rejected by the manufacturer anyway.

    Some manufacturers offer a full two-year warranty voluntarily but Apple will never do that.

    The best option would be for the EU to extend the current blanket warranty from 6 months to 2 years.

  4. Chris from Dallas
    Apr 02, 2012

    Is America in the EU?

    • Magnus
      Apr 03, 2012

      No Chris, The EU is Europe. Like the USA is America.

    • Patrick
      Apr 03, 2012

      No, but America would be if we had oil here…!

  5. Mateusz Nowak
    Apr 03, 2012

    Chris From Dallas – Sure! From few years.

  6. Nick
    Apr 03, 2012

    So does my iPhone 4, which I purchased about 18 months ago, now have a 2 year warranty? I ask because I have two problems and I think it needs to be replaced. Thanks.


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